All transactions are conducted with credits.
Bonus Credits: are non-cash credits which can be used for transactions where the credits would not be changing hands with a fellow member, such as equipment purchases, sales ring (horse) purchases, stabling fees, supplementary fees, silks, etc. You are therefore not able to use them for race entries, claims or auctions.
Cash Credits: can be used for all transactions or cashed-in from your account.
The system will automatically settle your financial transactions with the available ‘bonus credits’ from your account in preference to ‘cash credits’ where the transaction type does not lead to a transfer of credits between stables. The Sales Ring is an exception to this as it gives you the option to purchase using either Cash or Bonus credits.
You can win credits each time your horse earns stakes money by finishing in the first four positions in a stakes race your balance will immediately increase to reflect the added winnings. You may also sell your horse in a claiming race for which the proceeds will be immediately added to your balance.
To purchase, select from any of the following secure payment forms:
- Credit / Debit Card - secure gateway that accepts VISA and Mastercards
- Moneybookers - an online wallet to transfer funds.
- Neteller – an online wallet to transfer funds.
Direct Wire Transfer - an instruction given to your bank to transfer funds. Slowest method.
Purchasing credits is safe, easy and secure. For complete assurance, please see the, SSL Security Certificate & Privacy Policy.
The payment gateway for credit/debit cards requires system integration between a number of service providers that are part of the international banking network. A link may sometimes be temporarily unavailable which may result in an unsuccessful purchase. We suggest you try again later.
NB Ensure that your name, CVC number, and expiry date are entered as they appear on your card. You must also ensure that your registered address details correspond with the address registered with your card issuing bank.
If your financial institution prohibits online transactions you will find the online wallets provided by NETELLER or Moneybookers are safe and easy alternatives.
The ‘Wallet’ is used for all auction related transactions. To transfer credits to your wallet you will need to have the credits available in your account.
There is no transfer fee.
Your CASH will first be refunded against purchases you made using your credit card, NETELLER account or Moneybookers account. Where the cashin amount exceeds the original purchase amount we are able to send money to credit cards in some countries and will do so where possible. To the extent that a cash-in to your card is not possible, your cash-in or part thereof, will be sent to you by check.
Please make sure that your registration details include your current postal address.
There is a minimum cashin of US$10.00. Your first refund in a month is free. Any additional refund will cost 9.80% of the refund amount with a minimum fee of US$1.47. Please read (credit card - more info) with regards to our refund and cancellation policy which you would have read when purchasing your credits. Should you require any assistance with your cashin please contact the Support Desk.